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Illustration of a pine seedling.

Refund Policy

The Valles Caldera Trust has adopted a “No Refund”policy with three exceptions. 

 The three exceptions are as follows: 

Mechanical Errors; If we or our Web site over-charges your account, we will refund the amount over-charged.

Cancellations; If we cancel an event, we reserve the option to reschedule the event or issue you a refund.

Damaged Goods; If the merchandise you ordered from us is damaged in shipping or has a manufacturer defect we reserve the option to replace the merchandise or issue you a refund.

We have adopted this policy to help reduce the number of staff members required to handle refunds and to conduct business in a cost effective manner. 

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